Welfare payments are going digital in Africa – but this isn’t helping those without internet access or smartphones
Read my article on digital social protection systems in the Conversation and join in the discussion:
We conducted the largest study of its kind in 2023 through surveys and focus groups with domestic, disabled, migrant and home-based workers in Ghana, Kenya, Nigeria, South Africa, Tanzania, Uganda and Zambia bringing together organisations championing African workers’ rights, disability rights and digital rights. In speaking to workers’ leaders, civil society groups and government agencies administering social insurance systems, it became clear that the workers (the intended beneficiaries of the schemes) hadn’t asked for systems to be made digital and moved online. They had not been consulted and had not participated in the design or development of digital protection systems…